Published inSIDE LabsBuilding HelpFirst — MayBarrelling towards Demo Day, here’s the latest from HelpFirst.Jun 26, 2023Jun 26, 2023
Published inSIDE LabsBuilding HelpFirst — AprilApril was the second month (out of three and a half) on the CivTech Accelerator.May 29, 2023May 29, 2023
Published inSIDE LabsBuilding HelpFirst — MarchSIDE recently won a Scottish Government CivTech competition. The challenge, set by Citizen Advice Scotland’s Extra Help Unit, is toApr 11, 2023Apr 11, 2023
Published inSIDE LabsCassie: a chatbot for Citizens Advice ScotlandThis article has moved to: https://www.helpfirst.ai/blog-posts/cassie-a-chatbot-for-citizens-advice-scotlandMar 30, 20231Mar 30, 20231
Published inSIDE LabsCould ChatGPT help Citizens Advice Scotland?This article has moved to the HelpFirst blog. Please see: Could ChatGPT help Citizens Advice Scotland?Feb 25, 20231Feb 25, 20231
Published inSIDE LabsCAS Chatbot — notes from the journeyOver the last six weeks, we’ve made lots of improvements to the Citizens Advice Scotland chatbot. Many of those improvements are behind…Nov 21, 2022Nov 21, 2022
Published inSIDE LabsDocument signing solutionsSince the pandemic, many CABs have switched from mainly giving face-to-face advice to mainly giving remote advice. When giving advice…May 12, 2022May 12, 2022
Published inSIDE LabsChatbot prototypingWe are prototyping a chatbot as part of the next phase of the CivTech project for CAS (following on from this prioritisation plan).May 12, 2022May 12, 2022
Published inSIDE LabsPrioritisation Plan — in briefIn the last update, we asked for help prioritising areas where technology could improve service delivery across Scottish CABs. Since then…May 10, 2022May 10, 2022
Published inSIDE LabsWhat service improvements should we prioritise?There’s a long list of ways technology could help at CABs across the CAS network. Thanks to a successful application for CivTech match…Mar 22, 2022Mar 22, 2022
