Andy BellinSIDE LabsBuilding HelpFirst — MayBarrelling towards Demo Day, here’s the latest from HelpFirst.1 min read·Jun 26, 2023----
Andy BellinSIDE LabsBuilding HelpFirst — AprilApril was the second month (out of three and a half) on the CivTech Accelerator.1 min read·May 29, 2023----
Andy BellinSIDE LabsBuilding HelpFirst — MarchSIDE recently won a Scottish Government CivTech competition. The challenge, set by Citizen Advice Scotland’s Extra Help Unit, is to1 min read·Apr 11, 2023----
Andy BellinSIDE LabsCassie: a chatbot for Citizens Advice ScotlandThis article has moved to: https://www.helpfirst.ai/blog-posts/cassie-a-chatbot-for-citizens-advice-scotland1 min read·Mar 30, 2023--1--1
Andy BellinSIDE LabsCould ChatGPT help Citizens Advice Scotland?This article has moved to the HelpFirst blog. Please see: Could ChatGPT help Citizens Advice Scotland?1 min read·Feb 25, 2023--1--1
Andy BellinSIDE LabsCAS Chatbot — notes from the journeyOver the last six weeks, we’ve made lots of improvements to the Citizens Advice Scotland chatbot. Many of those improvements are behind…4 min read·Nov 21, 2022----
Andy BellinSIDE LabsDocument signing solutionsSince the pandemic, many CABs have switched from mainly giving face-to-face advice to mainly giving remote advice. When giving advice…1 min read·May 12, 2022----
Andy BellinSIDE LabsChatbot prototypingWe are prototyping a chatbot as part of the next phase of the CivTech project for CAS (following on from this prioritisation plan).2 min read·May 12, 2022----
Andy BellinSIDE LabsPrioritisation Plan — in briefIn the last update, we asked for help prioritising areas where technology could improve service delivery across Scottish CABs. Since then…3 min read·May 10, 2022----
Andy BellinSIDE LabsWhat service improvements should we prioritise?There’s a long list of ways technology could help at CABs across the CAS network. Thanks to a successful application for CivTech match…2 min read·Mar 22, 2022----